Scenarios
The customer messaged.
Trade Reply knows what comes next.
Contractors don’t have time to stop working every time a customer texts. See how Trade Reply handles the messages that interrupt jobs, slow down estimates, and leave you wondering how to respond.
Customer sent this. What do you say back?
Trade Reply drafts the reply. You read it, and you send it.
Hi, do you guys do gutter cleaning?
How much for a two-story house?
Take a screenshot
So Trade Reply can read the conversation
Scenario categories
New Leads & Job Questions
Customer: How much do you charge?
Customer: I need someone to look at my AC.
Customer: Do you service my area?
Customer: Can you come today?
New leads rarely give you everything you need.
Trade Reply helps qualify them without turning the conversation into an interrogation.
Estimates & Pricing
Customer: How much would this cost?
Customer: Can you send me an estimate?
Customer: Your price is higher than the other guy.
Talking about money is where conversations get awkward.
Trade Reply helps give ranges, explain pricing and respond to objections without immediately discounting the job.
Scheduling & Appointments
Customer: When can you come out?
Customer: Are we still on for tomorrow?
Customer: Can we move this to Friday?
Scheduling messages are simple but constant.
Trade Reply turns them into clean professional responses without stopping what you’re doing.
Follow-Ups & Cold Leads
Customer: I’ll let you know.
Or no reply at all.
Some of the most valuable messages are the ones contractors never send.
Trade Reply helps follow up without sounding desperate or pushy.
Difficult Customers
Customer: That’s way too expensive.
Customer: This still isn’t working.
Customer: I’m not happy with the job.
It’s hard to write a good reply when you’re annoyed.
Trade Reply gives you something calm and professional before emotion gets into the message.
Closing the Job
Customer: Everything looks great. Thanks!
- Requesting a deposit
- Asking for a review
- Thanking the customer
- Declining a job
- Referring work elsewhere
- Telling someone they’re outside the service area
- Offering an additional service
Finishing the conversation professionally can be just as important as starting it.
Trade Reply drafts the deposit request, the review ask and the polite no, in your voice.
How it works
Whatever they sent, the same six steps.
Trade Reply reads the conversation, surfaces the actions that fit it and drafts the reply. You check it and send it.
The customer messages.
By text, email or Facebook, whatever they picked. You’re in the middle of a job.
Take a screenshot.
Or import the latest one. The keyboard reads the whole thread from it.
It reads the conversation.
A plain-language read of what they’re asking, at the top of the keyboard.
The right actions come up.
Ranked for this conversation. Here, Give Price Range and Book Estimate.
It drafts the reply.
In your tone, using the services, prices and details you’ve set up.
You check it and send it.
Insert puts it in your message box. Edit anything. Nothing goes until you press send.
Hi, do you guys do gutter cleaning?
How much for a two-story house?
Asking the price of gutter cleaning on a two-story house.
We do! On a two-story it usually runs $180–$260. Want me to book you in?
InsertStop typing. Start replying.
Whatever just landed on your phone, it’s one of these. Take a screenshot and let Trade Reply draft the reply. You press send.
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